Returns & Refund Policy
Parama Naturals is a range of personal care products. We take stringent measures to ensure that the items delivered to you are in perfect condition. The items, once ordered and received, are normally non-returnable. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong or duplicate item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
Please get in touch if you have questions or concerns about your specific item. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Our Return Policy:
- Items damaged in shipping - Products received in damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage - if it is a courier issue or a packaging issue.
- Items once opened, would not be taken back.
- Replacement request must be made within 7 days of purchase and must not be part of above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In the case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In the case of perishable items or custom-made non-perishable items, neither Parama Naturals Online nor our enabling partners will be able to accept any returns or replacement of such items.
- Gift Certificate will not be returned / cancelled, the user can request for extension of expiry date within 5 days of purchase.
Shipping Returned Merchandise:
In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Parama Naturals Online does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.
Cases Of Goods Unavailability Or Service Problem:
- If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end, choice of customer will be final
- If the order is confirmed by us and order is not able to ship the product on time, then we give refunds to customer if customer demands
- 100% refund will be given if product is not available or vendor is not able to ship the products
- For couriered products, If the delivery address is outside the service area, then only 100% refund will be given
Cancellations
After placing an order, a customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For cancelling your order, you will either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order. However, based on Refund policy, returns may be considered, at the sole discretion of Parama Naturals.
Parama Naturals reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the purchaser shall be informed of the same.
Refund Policy By Parama Naturals Online
If the refund is approved by Parama Naturals, refunds would be made via the same mode as received and would be made within 7 working days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.
Process
To request for a replacement, return or refund, you can contact us on +919420033121 and email us at paramanaturals@gmail.com or sales@paramanaturals.com with your Order Number and the Reason for returning. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Only after receiving our confirmation for the return, you are requested to send the item back to us. Items sent back to us without first requesting a return will not be accepted. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.